Privacy Notice

Chrysalis-Counselling takes your privacy seriously. This notice explains what personal information I may collect about you, why I need it, how it is kept and your rights regarding your information.

When you contact Chrysalis-Counselling or use my counselling services, I may collect information including:

• your name and contact details;
• your email address and telephone number;
• appointment and payment information;
• information you provide when making an enquiry;
• information relevant to providing you with counselling; and
• brief counselling notes.

Because counselling may involve information about your physical or mental health and personal circumstances, some of the information you provide may be sensitive personal information.

Your personal information is used where necessary to:

• respond to your enquiries;
• arrange and manage counselling appointments;
• provide counselling services;
• communicate with you;
• maintain appropriate counselling records;
• manage payments and administration;
• meet professional, safeguarding and legal responsibilities; and
• respond to complaints or concerns.

Personal information will only be used where there is an appropriate lawful basis under data protection law.

Brief counselling notes are anonymised and coded and are stored securely.

Some personal information, such as your contact details, emails and appointment information, may be held electronically where necessary. Electronic information is kept securely and appropriate steps are taken to protect your confidentiality.

Counselling is confidential.

There are limited circumstances where information may need to be disclosed, for example where required by law or where there is a serious safeguarding concern involving you or another person.

Anonymised information may also be discussed during professional clinical supervision. Supervisors are required to maintain confidentiality.

Personal information will not otherwise be shared with other organisations unless there is an appropriate lawful reason to do so.

Counselling notes and relevant contact information are normally retained securely for seven years following the end of counselling, after which they will be securely destroyed.

Other information will only be retained for as long as necessary for the purpose for which it was collected and to meet any applicable legal or professional requirements.

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information held about you;
• ask for inaccurate information to be corrected;
• ask for your information to be deleted in certain circumstances;
• ask for the use of your information to be restricted in certain circumstances; and
• object to certain uses of your personal information.

If you would like to exercise any of these rights, please contact Chrysalis-Counselling.

If you are concerned about how Chrysalis-Counselling has collected, used, stored, shared or protected your personal information, you can make a data protection complaint directly to me.

Please contact:

Chrysalis-Counselling
Email: priti@chrysalis-counselling.com
Telephone: 07508090818

I will acknowledge your data protection complaint within 30 days of receiving it. I will investigate your concerns appropriately and without unnecessary delay, keep you informed about the progress of the complaint where appropriate, and let you know the outcome.

If you remain dissatisfied with how your personal information or your complaint has been handled, you have the right to raise your concerns with the Information Commissioner's Office (ICO).

If you have any questions about this Privacy Notice or how your personal information is handled, please contact:

Chrysalis-Counselling
Email: priti@chrysalis-counselling.com
Telephone: 07508090818

Last updated: August 2026